Shipping policy
1. Order Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on Sundays or public holidays
- You will receive a confirmation email once your order is placed
2. Shipping Time
🌍 International Orders
- Delivery time: 7–15 business days
📌 Delivery times are estimates and may vary depending on location and external factors.
3. Shipping Charges
- Shipping charges are calculated at checkout
- Free shipping may be offered during promotions
4. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email/SMS
- You can track your order in real-time
5. Customs, Duties & Taxes (International)
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- These charges are determined by your country’s regulations
- We are not responsible for delays caused by customs
6. Delivery Delays
We are not liable for delays caused by:
- Courier service issues
- Weather conditions
- Customs clearance
- Incorrect shipping details provided by the customer
7. Incorrect Address
- Please ensure your address is correct at checkout
- We are not responsible for failed deliveries due to incorrect details
- Additional charges may apply for re-shipping
8. Lost or Stolen Packages
- Once the package is marked as delivered, we are not responsible for lost or stolen items
- Please contact the courier partner for assistance