Refund policy
At DramTap, we strive to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
1. Returns Eligibility
We accept returns only under the following conditions:
- The item is damaged, defective, or incorrect upon delivery
- Return request is raised within 48 hours of delivery
- Product is unused and in original packaging
📌 Note: We do not accept returns for:
- Change of mind
- Minor packaging damage
- Used products
2. Return Process
To request a return:
- Email us at support@DramTap.com
- Share:
- Order ID
- Issue description
- Clear unboxing video / photos (mandatory)
⚠️ Important:
An unboxing video is required to process any damage or missing item claims.
3. Refund Policy
Once your return is approved:
- Refund will be processed within 5–7 business days
- Amount will be refunded to the original payment method
4. Replacement Policy
Instead of refunds, we may offer a free replacement if:
- Product is damaged or defective
- Wrong item was delivered
5. Non-Returnable Items
The following items are not eligible for return/refund:
- Used products
- Products damaged due to misuse
- Items without original packaging
- Orders without unboxing proof
6. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, cancellation is not possible
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If still unresolved, email us
8. Contact Us
For any return/refund queries:
Email: support@DramTap.com
Brand Name: DramTap